In a conversation on the topic of digital therapists and the psychological applications of artificial intelligence (AI), Áron Kovács Nagy interviewed Levente Szabados, faculty member at the Frankfurt School of Finance and lead consultant at Neuron Solutions. Szabados is a recognized expert in the field of AI, with both theoretical knowledge and practical experience in machine learning and technological innovation.
The Need for Communication and the Role of AI
In today’s society, an increasing number of people are seeking emotional support from tools powered by artificial intelligence. According to Szabados, one of the key drivers behind this trend is the inherently communication-oriented nature of the human psyche. Many individuals find themselves alone for extended periods, with no one to share their thoughts or emotions with—whether due to their lifestyle, work demands, or other factors.
For those without access to a supportive social environment, or who face financial barriers to seeing a psychologist, AI-based chatbots often represent the only available “conversation partner.” These systems offer a structured and assisted setting in which users can articulate their emotions, supported by a responsive counterpart.
The Advantages of Digital Therapists
One of the main advantages of AI-powered therapeutic chatbots is accessibility. These tools enable large numbers of people to receive emotional support, regardless of financial circumstances or geographic location. Szabados emphasizes that thanks to their scalability, AI systems can play a key role in supporting mental well-being—especially for those unable to access traditional therapy.
Moreover, digital therapists are available at any time, allowing users to seek support whenever they need it, without the limitations of scheduling or availability.
Challenges and Risks
The proliferation of digital therapists also raises serious concerns around data protection and trust, and entails significant risks. If we share our innermost thoughts and behavioral patterns online, we will, in the future, be increasingly exposed to those actors who have access to this data. Szabados points out that sharing thoughts and emotions with an AI system also means leaving a digital footprint.
This makes it essential for users to be able to trust that the system will use their data in their best interest, and that their privacy will be adequately protected. One of the key challenges ahead will be the development of a business model that guarantees both security and discretion for users.
Conclusion
AI-based digital therapists open new horizons in providing emotional support—particularly for those without access to conventional psychological care. These systems not only appear empathetic but can offer real assistance in dealing with everyday challenges.
At the same time, issues around data privacy and trust remain unresolved. The development of digital therapists shows that AI is increasingly becoming a recognized and valuable tool in psychological support. However, alongside technological innovation, ethical and legal considerations must not be neglected.
