In November of last year, our colleague Otto took part in Protechtor’s online roundtable discussion on HR digitalisation together with other professionals representing similarly innovative businesses.
As the title suggests, the participants explored what exactly is meant when we talk about the intersection of HR and digitalisation, what has been happening in the industry in recent years, and what are the cutting-edge technology solutions that are also seeping into this field unstoppably?
Otto, of course, approached the issue from an AI perspective, pointing out the significant role of AI technology-based solutions in HR work, and more broadly in the management of the company’s staff.
He mentioned that, for example, although workforce planning is not an HR task, if we can better plan through AI – how many salespeople to have in our stores, how to allocate shifts in the production plant – our employees will be less overworked, less hectic in their work pace, expected to increase their satisfaction and ultimately reduce turnover, which is already linked to the HR task of workforce retention.
Another example of this human aspect was the mention of our own previous project to develop an AI system to automatically scan and “sort” technical drawings for the research and development team of Knorr Bremse in Budapest. This greatly facilitated the engineers’ work by enabling them to find the files matching their search criteria among thousands of digitised technical drawings in a matter of seconds using computer vision AI, instead of hours or even days of tedious, monotonous scanning.
Coming back to the direct support of HR’s work, it was mentioned that chatbot technology, which is probably already familiar to everyone, can not only help to communicate with customers, but can also help employees within the company to communicate with the HR team and management.
You can listen to the full conversation (in Hungarian) here: